Event Planners
In order to assist the planning of your event, we have provided the following documents.
(For many viewers, the documents below will display in your browser window. In order to download to your computer, simply save the file to your desktop.)
Photo
Bio
complete | condensed | short | brief
Intro
Program Descriptions
Neon Signs of Service
Spirit in Service
Keep On Dancing
Train the Trainer
Service is a Gift—How to Create and Sustain a Culture of Service
The Art and Science of the Hotel Concierge
The Two Most Important Skills in Customer Service
Working with Challenging Customers
Taking Care of Yourself So You Have What it Takes to Take Care of Others